Privacy Policy

This Privacy Policy explains how Cycle Sanctuary processes personal data when you use the website, contact the workshop, request bicycle servicing, or arrange related services.

Data collected only as described in this policy

Your rights and options are detailed below

Questions handled via our contact channel

Data We Collect

We may process identification and contact details, bicycle and service information, appointment details, payment and invoicing records, communication content, and technical data such as device or browser information. Where a bicycle is brought in for inspection or repair, we may also record information needed to assess condition, confirm the requested work, and document the service outcome.

We collect only data that is relevant to enquiries, bookings, workshop intake, and service administration.

Sources of Data

We receive data directly when you submit an enquiry, request a booking, bring in a bicycle, approve a quote, or communicate with us by phone, email, contact form, or in person. We may also collect data automatically through website and cookie technologies, and we may create internal records during inspection, repair, quality check, and collection of the bicycle.

Information is obtained from users, from workshop interactions, and from limited technical records generated by the site.

Types of Cookies

The site may use essential cookies needed for security, page function, and form submission. It may also use preference cookies to remember settings and, where enabled, analytics cookies to understand general site use and improve performance. Cookies are used only to the extent permitted by applicable law and your settings.

We use a limited set of cookies for operation, preferences, and basic measurement.

Cookie Controls

You may block or delete cookies through your browser, and some browsers allow you to limit tracking or clear stored data. If you disable certain cookies, parts of the site may not function as intended, including form handling or preference storage.

Cookie choices can be adjusted through browser settings and, where available, site controls.

Purposes of Processing

We use personal data to respond to enquiries, manage bookings, receive bicycles for intake, carry out mechanical inspection, prepare and confirm quotes, perform repair and adjustment work, complete quality checks, issue service summaries, process payments, maintain records, and communicate about service status or follow-up matters. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.

Processing is limited to workshop operations and related administrative needs.

Service Providers

We may share data with payment processors, hosting and technical support providers, communication tools, and other operational partners that assist with website function, booking management, and administrative tasks. These parties are expected to handle data under appropriate confidentiality and security obligations and to use it only for the services they provide to us.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosure

Personal data may be shared with public authorities, courts, or other parties when required to comply with law, respond to a lawful request, protect rights, or establish, exercise, or defend legal claims. We may also disclose information where necessary to complete payment processing, accounting, or recordkeeping obligations.

We disclose data only where there is a lawful basis or a necessary operational reason.

Your Rights

Subject to applicable law, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to certain processing, and portability where the right applies. You may also raise concerns about how your data is handled.

Available rights may vary depending on the legal basis for processing and local law.

Rights Requests

To exercise a privacy right, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details to verify identity or to clarify the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.

Requests are assessed against identity, scope, and legal retention requirements before action is taken.

Retention

We keep personal data only for as long as needed for the relevant purpose, including enquiry handling, service delivery, invoicing, warranty or dispute management, and legal compliance. When data is no longer required, we delete it or anonymise it where appropriate.

Retention depends on the purpose of the record and any legal or accounting requirement.

Policy Updates

If we make material changes, we will update the policy text and may provide a notice through the site or other appropriate communication channels. The revised version will apply from its stated effective date.

We review this policy when our practices or legal obligations change.

Privacy email

[email protected]

Privacy phone

+590 694 92 78 99

Postal address

12 Rue du Presbytère, 97128 Goyave

Privacy contact